kissy918 Privacy Policy

Information We Collect

kissy918 collects personal information from members through several means, depending on how you interact with our platform. The types of information we collect include:

• Account Registration Information: full name, email address, mobile phone number, date of birth, password (in encrypted form) and the username you choose.
• Identity Verification Documents: a copy of your identity card (MyKad), passport or other valid identification document, as part of our KYC process.
• Financial Information: details related to the deposit and withdrawal methods you use — including Touch 'n Go eWallet, DuitNow, FPX or crypto wallets — to process transactions securely.
• Platform Usage Data: betting records, game preferences, transaction history, session time logs and activity patterns within your account.
• Device and Technical Information: IP address, device type, operating system, browser type and other technical data collected automatically when you browse kissy918.
• Support Communications: the content of your correspondence with our 24/7 customer support team via live chat or email.

We only collect information that is relevant and necessary for the purposes stated in this policy. You are not required to provide information that is not needed to register or use our services.

How We Use Your Information

The information we collect is used for legitimate and transparent purposes. Specifically, kissy918 uses your data to:

• Create and securely manage your member account on the kissy918 platform.
• Process deposits and withdrawals through your chosen payment method, including identity verification required by payment providers.
• Ensure compliance with international licensing requirements, including anti-money laundering (AML) and KYC procedures.
• Provide 24/7 customer support in Bahasa Melayu and English whenever you need assistance.
• Send important account-related information such as deposit confirmations, withdrawal notifications and security updates.
• Deliver promotional offers and bonuses (including a 150% welcome bonus up to RM1,000) to members who have agreed to receive marketing communications.
• Analyse aggregate usage patterns to improve platform performance and user experience.
• Detect and prevent fraud, unauthorised use of multiple accounts or activities that breach our terms of service.

Information Sharing

kissy918 does not sell, rent or disclose your personal information to any third party for their own commercial purposes. However, there are limited circumstances where we need to share certain information:

• Payment Service Providers: Providers such as Touch 'n Go eWallet, DuitNow, FPX banks and crypto platforms require certain identity verification to process your financial transactions securely.
• Regulatory Bodies and Law Enforcement: kissy918 may disclose information to competent authorities when required by law, court order or our international licensing obligations.
• Platform Technology Providers: Technical partners who operate our infrastructure, security and gaming systems are bound by strict confidentiality agreements with kissy918.
• KYC Service Providers: Third-party identity verification services used to verify member documents operate under strict security protocols and do not retain your data without authorisation.

In all data-sharing situations, kissy918 ensures that the receiving party is subject to data protection obligations equivalent to our own standards. We are not responsible for the privacy practices of third parties unrelated to our services.

Data Security

The security of your information is a top priority at kissy918. We apply comprehensive technical and organisational measures to protect your data from unauthorised access, disclosure, alteration or destruction:

• Data encryption in transit using industry-standard SSL/TLS protocols for all communication between your device and our servers.
• Data encryption at rest for all sensitive information including passwords, KYC documents and financial records.
• Role-based access controls ensuring that only authorised staff can access member data, and only to the extent required for their duties.
• Continuous security monitoring and regular audits by our information security team to detect and respond to threats promptly.
• Account passwords are stored in cryptographic hash form — kissy918 never stores your password in plain text.

While we take all reasonable steps to protect your data, no security system is 100% guaranteed. Should any data security incident occur that affects you, we will notify you promptly via email or an in-account notification.

Data Retention

kissy918 retains your personal information for as long as your account is active or as long as necessary to provide services to you. Our data retention principles are as follows:

• Active Account Data: Retained throughout the period your kissy918 membership remains active.
• Financial Transaction Records: Retained for the period required by our international licensing obligations and applicable financial regulations, generally not less than five years.
• KYC Documents: Retained for as long as required for licensing compliance and fraud prevention purposes, even after account closure.
• Support Communication Logs: Retained for a reasonable period for quality control and dispute resolution purposes.

When data is no longer needed and the mandatory retention period has ended, kissy918 will securely delete or anonymise that information in accordance with standard procedures.

Your Rights

As a kissy918 member, you hold certain rights regarding your personal data. We respect and facilitate the exercise of these rights:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right of Rectification: If any of your information is inaccurate or out of date, you may update it directly through your account settings or by contacting our support team.
• Right of Erasure: You may request deletion of your account and personal data, subject to our legal retention obligations stated above.
• Right to Opt Out of Marketing: You may withdraw from marketing communications at any time by contacting our support team or through your account preferences.
• Right to Data Portability: In certain circumstances, you may request your data in a digitally processable format.
• Right to Object to Processing: You have the right to object if you believe your data is being processed unlawfully or beyond what is necessary.

To exercise any of the rights above, please contact the kissy918 24/7 customer support team via live chat or email. We will process your request within a reasonable period and inform you of the action taken.

Cookie Policy

The kissy918 website uses cookies and similar tracking technologies to improve the functionality and performance of the platform. The following are the types of cookies we use:

• Essential Session Cookies: Required to maintain your login session and ensure the platform works correctly. These cookies cannot be disabled without affecting the core functionality of the platform.
• User Preference Cookies: Store your preferred settings such as display language and display format, so you do not need to set them again each time you browse kissy918.
• Analytics Cookies: Help us understand usage patterns in an aggregated and non-personal manner, to improve the overall user experience on the platform.
• Security Cookies: Help detect fraudulent activity and protect your account from unauthorised access.

You can manage your cookie settings through your internet browser. However, disabling all cookies may affect the full functionality of the kissy918 platform. kissy918 does not use third-party cookies for advertising purposes unrelated to our services.

Child Protection and Age Restriction

The kissy918 platform is intended exclusively for users aged 21 and above. We strictly enforce this age limit as part of our commitment to responsible gambling.

• kissy918 does not knowingly collect any personal information from individuals under the age of 21.
• All account registrations are subject to age verification through our KYC process.
• If we find that a member has provided false information regarding their age, the account will be terminated immediately and all funds in the account will be frozen while an investigation is carried out.
• Parents or guardians who find that their minor child has accessed our platform are requested to contact our support team immediately via live chat.

Amendments to This Policy

kissy918 reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or international licensing requirements that we comply with.

When material changes are made to this policy, we will:

• Update the "Last Updated" date at the top of this document.
• Display a clear notice on the kissy918 homepage for a reasonable period after the changes take effect.
• Send email notifications to registered members for changes that significantly affect their privacy rights.

Continued use of the kissy918 platform after the effective date of any amendment is considered acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account by contacting our support team.

How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy, or wish to exercise any of your rights relating to personal data, please contact kissy918 through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week on the kissy918 platform — the fastest option for an immediate response.
• Email: Send your enquiry in writing for more detailed complaints or requests relating to privacy rights. We aim to reply to all emails within a reasonable timeframe.

The kissy918 customer support team operates 24/7 and can communicate in Malay and English. We are committed to addressing all privacy enquiries seriously and in a manner that respects your rights as our member.